The goal is to answer practical customer questions before they turn into support delays.
Standard turnaround for many routine orders is next-day or within a practical service window depending on route demand, order size, and item type. Larger or specialty loads may take longer.
Not as part of standard wash and fold. Tell us in advance if your order includes specialty garments so we can advise you appropriately.
Yes. Use the booking notes field to describe fragrance concerns, detergent preferences, or known garment sensitivities.
We can review stained items, but stain removal is never guaranteed. Existing wear, set-in marks, or fabric damage may remain visible after processing.
Yes. Households and businesses can ask for weekly or biweekly service so repeat orders are easier to manage.
Sometimes, but it depends on route capacity and load type. Same-day or rush orders should be treated as request-based, not automatic.