Customers should provide accurate access instructions, gate codes, building directions, or front-desk notes. Missed pickups caused by incorrect instructions may require rescheduling.
Same-day cancellations may affect route planning and may incur a service fee where applicable.
Customers should remain reachable for delivery coordination and follow-up questions.
We do not guarantee stain removal, colorfastness, or restoration of pre-existing wear. Items with weak stitching, old fabric damage, heavy odor, or specialty construction should be disclosed before processing.
Biohazard-contaminated items, hazardous materials, and items that create safety risks may be refused.
Report order issues promptly with the booking reference, item description, and a concise explanation.